Here at Virgin Mobile, our mission is to deliver an outstanding customer experience. Sometimes that
means making difficult choices in order to provide the best possible service to the greatest number of customers.
To make sure we can keep offering our Beyond Talk Plans at such great prices, we're putting a data speed reduction in place for anyone who uses over 2.5GB of data in a month.
How will it work?
Starting March 23, 2012, if you use over 2.5GB of data in a month on your Beyond Talk Plan:
- Data speeds may be reduced to 256Kbps or below for the rest of your month. During this time,
you may experience slower page loads and file downloads and lags in streaming media. - If data speeds are reduced, they will return to normal as soon as your next plan month starts.
- If you'd rather not wait for your new month to start, you can restart your plan immediately through
My Account.
Will it affect me?
Keep in mind, 2.5GB is a lot of data. To give you an idea, it's about 400,000 Mobile Internet page views,
about 90,000(!) emails (without attachments), 91 hours of streaming music or 20 hours of video clips*.
This change won't affect you unless you use more than that amount of data in a month.
This will not affect your ability to text or make calls with your phone.
How will I know if my data speeds have been reduced?
If you reach 2.5GB of data in a month, you will receive a text message letting you know your data speeds
will be reduced for the rest of your plan month.
By putting this data speed reduction in place, we're making sure we can deliver the same quality service
you've come to expect from Virgin Mobile. We hope you understand.
Thank you.
Virgin Mobile
